Service Request Ticket

Service Request Information

CONTACT	Name	Moreland, Casie	Date	Oct 02, 2019 10:51 AM
	Department	College of Liberal Arts and Sciences	Phone	88954
	Location		Email	morelandc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171075 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSHFRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSHFRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AA:1E

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 02, 2019 01:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Oct 02, 2019 01:12 PM	Sent her tutorial on how to add copier code.	Add Attachment
Megan Thibeault	Oct 02, 2019 10:53 AM	Task reassigned to Shandelle Plasker.	Add Attachment
Megan Thibeault	Oct 02, 2019 10:53 AM	Most likely needs copier code	Add Attachment
Alix Karkanen	Oct 02, 2019 10:51 AM	Casie has tried to connect her printer, but it's still not working. She says she can get a notification saying 'printing' but nothing ever happens. She will be here for another hour. Does not know WOU# on printer, says it is downstairs from her office, on the CJ floor?	Add Attachment