Service Request Ticket

Service Request Information

CONTACT	Name	Carrillo-Garcia, Adriana	Date	Oct 02, 2019 10:52 AM
	Department	Admissions Office	Phone	89366
	Location		Email	carrilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150674 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RMGJB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:14:14:4F

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Oct 10, 2019 04:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Oct 08, 2019 04:07 PM	she'll be in tomorrow	Add Attachment
Gino Salazar	Oct 08, 2019 11:50 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Oct 03, 2019 03:42 PM	Task reassigned to Gino Salazar.	Add Attachment
Joe Collinsworth	Oct 03, 2019 03:42 PM	will need to be finished and install blumen dbms tomorrow	Add Attachment
Joe Collinsworth	Oct 03, 2019 03:41 PM	setup and started reimage to win10	Add Attachment
Gino Salazar	Oct 03, 2019 02:57 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Oct 03, 2019 02:03 PM	SAC 102	Add Attachment
Savannah Sharp Voss	Oct 03, 2019 12:36 PM	Task reassigned to Gino Salazar.	Add Attachment
Savannah Sharp Voss	Oct 03, 2019 12:36 PM	**This is an email** Can a tech come and help with this, this afternoon? Thanks, Adriana	Add Attachment
Gino Salazar	Oct 03, 2019 12:36 PM	Today!	Add Attachment
Alix Karkanen	Oct 02, 2019 10:52 AM	**This is an email** Hello, I was wondering if I could have a tech come out and help me move my computer from one end to another. This move will cause there to be loose wires everywhere and was also wanting to have you all come and clean that up. Location: Advising Center, Office 102 This can be done anytime, I am in and out but I will let the front desk know what I want in case I am not here. Thanks, Adriana	Add Attachment