Service Request Ticket

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Service Request Information

CONTACT	Name	Finnell, Ray	Date	Oct 02, 2019 11:08 AM
	Department	Creative Arts	Phone	89298
	Location		Email	finnellra@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141246 (opens in a new window)	Bldg/Room	RA 108
	Service Tag	41WHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	41WHV42	Location	Ray Finnell, event manager
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; AutoCad per the ED community agreement,Vectorworks lab licensing UPGRADED to version 2106 from P0101656 SEPT2016; Winzip 21.5 Standard Edition VISA201700TBA OCT2017 emailed to Ray;
	Wired NIC	98:90:96:D5:FF:A8

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Nov 08, 2019 11:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Nov 08, 2019 11:02 AM	Reimage is done Ray just needs to download Vectorworks and Autocad now.	Add Attachment
Reggie Johnson	Nov 08, 2019 08:23 AM	Starting the re-image at my desk, swapped with loaner 20130907.	Add Attachment
Gino Salazar	Nov 05, 2019 12:01 PM	this is the extra software he wants	Add Attachment
Gino Salazar	Nov 05, 2019 12:01 PM	Chrome Drop Box Win Zip Audacity VLC Internet Explorer Real Player and Downloader Vectorworks (same uses as AutoCAD) Word Excel	Add Attachment
Gino Salazar	Nov 05, 2019 12:01 PM	He wants it imaged/wiped	Add Attachment
Gino Salazar	Nov 05, 2019 12:00 PM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Nov 05, 2019 12:00 PM	Okay reggie I've finally figured it all out lol, can you go image his computer when you get the chance and the he will be able to install autocad on his own on his end	Add Attachment
Gino Salazar	Oct 29, 2019 02:36 PM	We're trying to figure stuff out with purchasing for AutoCad but I will be upgrading the user to windows 10 in the upcoming days	Add Attachment
Reggie Johnson	Oct 25, 2019 01:43 PM	Task reassigned to Gino Salazar.	Add Attachment
Reggie Johnson	Oct 16, 2019 03:38 PM	The reinstall did not work, uninstalled Autodesk.	Add Attachment
Shandelle Plasker	Oct 11, 2019 12:54 PM	Ray Called and said AutoCat is now asking for a Serial Number. He would like you to call him as soon as you can.	Add Attachment
Reggie Johnson	Oct 11, 2019 12:06 PM	uninstalled Autodesk 2017 and attempting to install autodesk 2020.	Add Attachment
Reggie Johnson	Oct 11, 2019 08:16 AM	**This is an outgoing email Hi Ray, I need some additional information regarding service request #73977 Description: After 2** AutoCat license expire When is a good date and time for a USC Tech to visit your office and take a look at your issue? Thanks, Reggie UCS Tech	Add Attachment Public
Megan Thibeault	Oct 09, 2019 07:39 AM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Oct 08, 2019 11:30 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Oct 08, 2019 11:30 AM	Anytime after 2 will work for him	Add Attachment
Gino Salazar	Oct 08, 2019 10:36 AM	Sent email	Add Attachment
Megan Thibeault	Oct 04, 2019 10:26 AM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Oct 02, 2019 11:08 AM	Ray called to say that his license for AutoCat has expired.	Add Attachment