This got done 
already. See SR#74801

Status changed from (7) Waiting for Contact to (1) Pending

Status changed from (1) Pending to (7) Waiting for Contact

Left a VM

****This is an email****

Hello Bradley and Stephanie, 

Thank you for your response regarding what I need to do to get Windows 10 updated 
to my office and lab computers. 

I have some programs on my computer that I can not recall if I downloaded to my 
desktop or UCS downloaded. 
Additionally, from the emails, I am not sure if I need to make copies of any 
files that are on the computer hard drive and save them to the H drive, or if I 
only needed to do that for programs and files on the desktop. 

I would prefer to be here when the upgrade happens and have someone from UCS 
check out what I have on my computers before doing the upgrades. I don't want to 
lose anything.

I can be available this coming Friday Oct 11 from 9-11 or 1:15-3:00 if someone 
can come by my office at that time. My office is Todd 309 and my lab is Todd 310.

Thanks,   

****This is an email****
Hello UCS help team,

I would be happy to have you update my computers to 
Windows 10 overnight. 

I do have 2 questions.

1) Your email indicates that I should backup my files 
and bookmarks.What files should be backed up? Files 
that are connected to the desktop? or all files on the 
computer hard drive? Currently, I have several 
programs that are bookmarked on my desktop. I do not 
know how to back those up. I assume that the 
programs are saved someplace on the computer, but I 
always access them through the bookmark on the 
desktop. Could someone help me with this?

2) I need to have my office (Todd 309) and lab (Todd 
310) computers updated from Windows 7 to 10. Do you 
need the WOU computer number for the lab computer 
(Todd 310) to  do the overnight upgrade? I didn't have 
it available when I called in the request (and don't have 
it now), but could forward that information if needed 
when back on campus tomorrow. 

Thanks, 

Chehalis Strapp    
  

   
Chehalis Strapp, Ph.D.
Professor, Psychological Sciences
Western Oregon University
Todd Hall 309
Monmouth, OR 97361
Phone: (503) 838-8316
Fax: (503) 838-8618 

Task reassigned to Bradley Karkanen.

Called to make sure that she will back everything up. 

Task reassigned to Service Request Desk.

Office computer needs windows 10 update. The room next door is her lab, and that desk top needs the update as well.