Service Request Ticket - # 73986

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2019 01:34 PM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130526[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WFBFZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; TRANSFER TO W#20160947 DEC2017 SR65971 [transfer from W#20090524- Adobe InDesign CS4 from P0074238,

Wired NIC F8:B1:56:C6:0D:AC

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Oct 03, 2019 11:30 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Katherine Reynoso Oct 03, 2019 11:30 AM 
Definitely DP issue. Fixed.
Add Attachment
Katherine Reynoso Oct 03, 2019 10:42 AM 
Not cable issue, needs new monitor.
 Add Attachment
Katherine Reynoso Oct 03, 2019 08:02 AM 
Task reassigned to Katherine Reynoso.
 Add Attachment
Stephanie Magee Oct 02, 2019 01:34 PM 
****This is an email****
There are some random colors in one corner (small 
colored boxes)  of the monitor when turned on
I cannot see the mouse on the screen.
 Add Attachment
Stephanie Magee Oct 02, 2019 01:34 PM 
Location: Bell 238
Add Attachment