Service Request Ticket

Service Request Information

CONTACT	Name	Winegardner, Nathan	Date	Oct 02, 2019 02:27 PM
	Department	The Research Institute	Phone	89261
	Location		Email	winegardnern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171039 (opens in a new window)	Bldg/Room	TODD 222
	Service Tag	3XNY0N2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	3XNY0N2	Location	Nathan Winegardner - outbox (9/2/22)
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	10:65:30:18:DD:02
	Wireless NIC	68:EC:C5:85:2B:68

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Oct 03, 2019 11:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Oct 03, 2019 08:11 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Alix Karkanen	Oct 03, 2019 07:58 AM	**This is an email** We have a group request for techs to come to our office and install VDI on our desktops sometime today after 11am. That would be the most convenient time for everyone. Nate	Add Attachment
Stephanie Magee	Oct 02, 2019 02:27 PM	**This is an email** I received a notification that the license for Adobe Acrobat Pro DC on his computer will expire on November 30, 2019 and we told I needed to email UCS and have you all take a look at the software. My computer number is 20171039	Add Attachment