Service Request Ticket - # 73990

Service Request Ticket - # 73990

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Service Request Information

CONTACT	Name	Cochran, Lindsey	Date	Oct 02, 2019 03:51 PM
	Department	The Research Institute	Phone	89453
	Location		Email	cochranl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190409 (opens in a new window)	Bldg/Room	TODD 225
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFZ5WLDL410	Location	Lindsey Cochran, TRI Early Learning Project Spec.
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325; IBM SPSS Statistics Premium Faculty Pack Academic Term license (11/4/2019-11/30/2020) VISA2019010129 (order16998);
	Wireless NIC	A4:83:E7:71:C5:38
	Bluetooth NIC	A4:83:E7:7E:25:D0

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 24, 2019 11:23 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Oct 24, 2019 10:12 AM	Delivered!	Add Attachment
Gino Salazar	Oct 23, 2019 10:17 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Oct 23, 2019 10:05 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Oct 23, 2019 10:05 AM	User wants to know when this setup is going to happen.	Add Attachment
Megan Thibeault	Oct 23, 2019 08:42 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Oct 23, 2019 08:42 AM	Can you do this one after Ashleys?	Add Attachment
Katherine Reynoso	Oct 22, 2019 02:11 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Katherine Reynoso	Oct 21, 2019 04:48 PM	**This is an outgoing email** Hi Lindsey, I need some additional information regarding service request #73990 Description: NEW EQUIP SETUP: MacBookPro Laptop, +2 monitors, dock and Apple wireless kybrd/mouse to Todd225 #11547 I'm Katherine from UCS. I was able to finish installing basic software on your computer and is ready to be delivered. If you can send me a list of preferred times you would like for use to set up your computer and monitor it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Oct 21, 2019 04:46 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Oct 21, 2019 04:46 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Oct 21, 2019 03:49 PM	Reimage finished.	Add Attachment
Katherine Reynoso	Oct 18, 2019 09:52 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Oct 18, 2019 09:52 AM	Started reimage.	Add Attachment
Tricia Flaherty	Oct 02, 2019 03:55 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 02, 2019 03:51 PM	laptop W#20190409, dock W#20190424, P2418HZ monitor W#20190410, U2419HC monitor W#209190411 andApple Magic Keyboard & Apple Magic Mouse 2 are all on the Inventory counter in ITC008 with Invoice and NEW Equip Setup form	Add Attachment