Service Request Ticket - # 73998

Service Request Information

CONTACT Name Boytz, Alyson   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2019 08:53 AM
Department Athletics Phone
Location Email boytza@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171260[Edit Inv] (opens in a new window) Bldg/Room NPE 206
Service Tag J17CRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. J17CRP2 Location Zoe Butterfield

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:FA:9F

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Oct 16, 2019 10:10 AM 
Status changed from (2) Scheduled to (5) Completed
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Anthony Franklin Oct 16, 2019 10:10 AM 
New computer was delivered and set up.
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Anthony Franklin Oct 15, 2019 02:31 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Anthony Franklin Oct 15, 2019 02:31 PM 
Scheduled for deliver on 10/16/19 at 9:30am
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Anthony Franklin Oct 15, 2019 01:50 PM 
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Anthony Franklin Oct 15, 2019 01:50 PM 
****This is an email****
Your new computer is ready to deliver to you.  
When would be a good time for us to bring it to 
you?  We would like you to be present for the 
delivery.  

Thanks,
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Anthony Franklin Oct 15, 2019 01:49 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Anthony Franklin Oct 15, 2019 01:49 PM 
Fully imaged
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Anthony Franklin Oct 15, 2019 10:31 AM 
Imaging
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Anthony Franklin Oct 15, 2019 10:04 AM 
Task reassigned to Anthony Franklin.
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Tricia Flaherty Oct 07, 2019 02:19 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 07, 2019 02:05 PM 
W#20171260[Edit Inv] cpu and W#20171269[Edit Inv] monitor are on the 
inventory counter in ITC008 with a IFC sETUP sheet and are 
going to NPE206 to replace W#20091011[Edit Inv] for Alyson Boytz
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Tricia Flaherty Oct 03, 2019 09:52 AM 
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Oct 03, 2019 09:52 AM 
Bradley is reporting as W#20091011[Edit Inv]
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Tricia Flaherty Oct 03, 2019 09:45 AM 
please double check CPU W#
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Bradley Karkanen Oct 03, 2019 08:55 AM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Oct 03, 2019 08:53 AM 
Alyson just got in to her office to see a black 
screen and an error that said "drive 0 not found.."
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