Service Request Ticket - # 74000

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2019 10:16 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130791[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 2x8dd12 Location PDR

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0093948, Typwell v7 Prem(12mnth subscription) Transcriber[MANAGED BY ODS]

Wired NIC EC:F4:BB:26:6D:E7


Wireless NIC B8:EE:65:4C:C0:AB

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Oct 04, 2019 12:05 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Oct 04, 2019 12:05 PM 
Reimaged this and returned it yesterday. Told them to 
contact us if it continues having issues.
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Bradley Karkanen Oct 03, 2019 10:17 AM 
This was not holding a charge very long. CPU is pegged 
out 100% just idle at the desktop. It had a really old 
image. They said it is good to reimage to 10 as this 
machine does not have any special software anymore
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