Service Request Ticket - # 74001

Service Request Information

CONTACT Name Wu, Yanwei   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2019 10:29 AM
Department Computer Science Division Phone 89121
Location Email wuya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140562[Edit Inv] (opens in a new window) Bldg/Room ITC 310
Service Tag Description Apple MacBook Pro 13-inch w/ Retina Display #Z0QN
Serial No. C02PJ2KCFVH6 Location for Yanwei Wu, replacing W#20101324

CPU Intel Core i5(2.7GHz dual-core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Office for MAC 2011 from XXXX201404298

Wireless NIC A4:5E:60:C9:91:E5


Bluetooth NIC A4:5E:60:C9:91:E6

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Nov 01, 2019 01:52 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Nov 01, 2019 01:52 PM 
The problem was IE6 can't open HTTPS links VM 
cannot run IE8 without being fully updated. So she 
decided that she would use Ubuntu instead.
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Peter Puettmann Nov 01, 2019 12:16 PM 
Task reassigned to Bradley Karkanen.
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Stephanie Magee Nov 01, 2019 10:26 AM 
Windows XP is not allowed on the network, it 
creates a vulnerability.  Ellis said all XP 
machines found on the network will be removed.
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Joe Collinsworth Oct 23, 2019 04:41 PM 
Task reassigned to UCS Tech.
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Joe Collinsworth Oct 23, 2019 04:40 PM 
She will stop by on Friday to have someone look 
at this
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Joe Collinsworth Oct 22, 2019 08:55 AM 
****This is an outgoing email****
Hi Yanwei,

I need some additional information regarding service request 
#74001

Description: Windows xp

I'd like to come take a look at your virtual machine setup to 
see if I can solve this problem. When are you available?
Thank you
Joe
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Public
Megan Thibeault Oct 17, 2019 02:24 PM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Oct 03, 2019 10:29 AM 
****This is an email****
Good morning,

My windows xp on the virtual machine cannot 
connect to Internet. Could someone help fix it? 
And could someone help install a windows 7 (sp1 
is fine) on the virtualbox? My computer is 
20140562[Edit Inv]. Thank you.

—Yanwei
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