Service Request Ticket

Service Request Information

CONTACT	Name	Paraskevas, Cornelia	Date	Oct 03, 2019 10:39 AM
	Department	Humanities Division	Phone	88477
	Location		Email	paraskc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160951 (opens in a new window)	Bldg/Room	WEL 115
	Service Tag	1503LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1503LH2	Location	Ambassadors Student Area
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:45:DE:66

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 03, 2019 11:32 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Oct 03, 2019 11:07 AM	**This is an email** Thank you! Super clear instructions--I got it set up and will check. C Dr. Cornelia Paraskevas	Add Attachment
Shandelle Plasker	Oct 03, 2019 10:46 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Oct 03, 2019 10:46 AM	**This is an email** Hi Cornelia, To fix the printing issue for HU-Copier you will need to add the copier code to your computer. You will only need to do this once. I have attached a tutorial on how to add your code to your PC machine. Please let me know if you have any issues. Shandelle	Add Attachment
Megan Thibeault	Oct 03, 2019 10:41 AM	Task reassigned to Shandelle Plasker.	Add Attachment
Alix Karkanen	Oct 03, 2019 10:39 AM	When Cornelia prints in MA, everything works, but when she tries to print to Humanities (three sisters) nothing ever shows up in the print tray. No error pop up either.	Add Attachment