Service Request Ticket - # 74003

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2019 10:54 AM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190435[Edit Inv] (opens in a new window) Bldg/Room TODD 209
Service Tag 6HJ12X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 6HJ12X2 Location Ikaika Alapai, TRI Project Support Specialist

CPU Intel Core i7-9859H(6 core, 12MB, 2.6GHz, 35W vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC C8:F7:50:86:6C:6B


Wireless NIC DC:FB:48:D1:BA:05

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Nov 06, 2019 02:01 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Reggie Johnson Nov 06, 2019 02:01 PM 
delivered laptop W#20190435[Edit Inv], dock W#20190436[Edit Inv], 
monitor W#2019437, monitor W#209190438
and Logitech Wireless Keyboard/Mouse set. Moved 
Ikaika's two old monitors to Todd 243
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Reggie Johnson Nov 06, 2019 10:35 AM 
Task reassigned to Reggie Johnson.
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Katherine Reynoso Oct 29, 2019 11:42 AM 
Task reassigned to UCS Tech.
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Katherine Reynoso Oct 29, 2019 11:42 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Oct 29, 2019 11:42 AM 
****This is an outgoing email****
Hi Ikaika (Andrew),

I need some additional information regarding 
service request #74003

Description: NEW EQUIP SETUP: Deliver Dell 
Latitude 5401 laptop +2 monitors, dock & wireless 
kybrd/mouse to Todd209 #11519

I'm Katherine from UCS. We were able to finish 
installing basic software on your computer this 
morning. It is ready to be delivered. If you can 
contact me with a list of preferred times to get 
this done, it would be appreciated.

Thank You,
Katherine
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Public
Katherine Reynoso Oct 29, 2019 09:12 AM 
Reimage finished.
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Katherine Reynoso Oct 28, 2019 04:47 PM 
Task reassigned to Katherine Reynoso.
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Tricia Flaherty Oct 03, 2019 11:02 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 03, 2019 10:54 AM 
laptop W#20190435[Edit Inv], dock W#20190436[Edit Inv], P2418HZ 
monitor W#2019437, U2419HC monitor W#209190438
and Logitech Wireless Keyboard/Mouse set are all on the 
Inventory counter in ITC008 with Invoice and NEW Equip 
Setup form  for for Ikaika Alapai, TRI NEW EMPLOYEE TODD209
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