Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Anita	Date	Oct 03, 2019 10:56 AM
	Department	Human Resources	Phone	88490
	Location		Email	ellisa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140375 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3F1MQ22	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	3F1MQ22	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop MAY2016
	Wired NIC	98:90:96:A0:38:BB

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 16, 2019 10:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Oct 16, 2019 10:12 AM	done	Add Attachment
Peter Puettmann	Oct 16, 2019 08:04 AM	asked her to call back when in office. will contact again today.	Add Attachment
Peter Puettmann	Oct 14, 2019 03:40 PM	Task reassigned to Peter Puettmann.	Add Attachment
Dave Diemer	Oct 14, 2019 02:23 PM	Task reassigned to UCS Tech.	Add Attachment
Dave Diemer	Oct 14, 2019 02:23 PM	Someone needs to find out the location of the document she needs to open.	Add Attachment
Alix Karkanen	Oct 03, 2019 10:56 AM	Anita said that she has been having issues with the spreadsheet '2018/19 EA & PA Tracking" in the HR IDrive. She said she used to be able to access it, but sometimes it was like she was getting kicked out, and none of her work would be saved. Now she can't open the document at all. She can also no longer view the history of the document to see who is doing it. No one in the HR office knows whats going on with the document either?	Add Attachment