Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Tiffany	Date	Oct 03, 2019 01:24 PM
	Department	College of Education	Phone	88825
	Location		Email	smitht@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160175 (opens in a new window)	Bldg/Room	RWEC 219
	Service Tag		Description	Xerox Phaser 3260/DNI Monochrome Lasser Printer
	Serial No.	K8A239736	Location	Tiffany Smith, College of Ed Office
	Model	3260/DNI	Hostname	rwec-219.wou.edu
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack TO BE SETUP AS NETWORK PRINTER, IP ADDRESS: This is a Banner Printer	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3A:D6:0C

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 09, 2019 03:06 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Oct 09, 2019 03:06 PM	Installed new Drum. Fixed printing issues.	Add Attachment
Shandelle Plasker	Oct 03, 2019 01:37 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Oct 03, 2019 01:37 PM	Needs a new drum unit. Put in an order request for this. Order#11614	Add Attachment
Savannah Sharp Voss	Oct 03, 2019 01:24 PM	Default Printer won't print. Displaying red light. No error code. Can print to other printers.	Add Attachment