Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Oct 03, 2019 04:14 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160943 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	1563LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1563LH2	Location	PDR
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2017006552(order10108);
	Wired NIC	50:9A:4C:46:0A:A8

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 04, 2019 08:42 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Oct 04, 2019 08:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Oct 04, 2019 08:42 AM	Finished and AMD software is installed.	Add Attachment
Bradley Karkanen	Oct 03, 2019 04:54 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Oct 03, 2019 04:52 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Bradley Karkanen	Oct 03, 2019 04:50 PM	This looks like it was broken by the App Readiness ordeal. Easiest solution was to reimage it. It will need the AMD driver updated first thing Friday morning	Add Attachment
Megan Thibeault	Oct 03, 2019 04:22 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Nathan Sauer	Oct 03, 2019 04:14 PM	Unable to open settings, search, or open Windows start for programs. Tried to right click on Display Setting but received an error that there was 'no app associated with it for performing this action.'	Add Attachment