Service Request Ticket - # 74029

Service Request Ticket - # 74029

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Service Request Information

CONTACT	Name	Shahid, Abdus	Date	Oct 04, 2019 08:41 AM
	Department	Institutional Research	Phone	89331
	Location		Email	shahida@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190234 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	G8PWPV2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	G8PWPV2	Location	Loaner\|\| Ready to go, on shelf
	CPU	Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	3C:F0:11:22:6F:50
	AUX NIC	C8:F7:50:E4:B2:99

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 18, 2019 02:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 18, 2019 02:15 PM	Delievered	Add Attachment
Gino Salazar	Oct 18, 2019 02:15 PM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Oct 18, 2019 11:18 AM	Gio is starting the image	Add Attachment
Megan Thibeault	Oct 18, 2019 11:06 AM	He uses a free version not the one we use, looks at his desktop settings. John knows more about it.	Add Attachment
Megan Thibeault	Oct 18, 2019 11:05 AM	Please let BK know when it is done.	Add Attachment
Megan Thibeault	Oct 18, 2019 11:05 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Oct 18, 2019 11:05 AM	I would ask the user if they need it before installing it	Add Attachment
Megan Thibeault	Oct 18, 2019 11:04 AM	I think the only special software is SQL, I believe Gio make an how to on this.	Add Attachment
Megan Thibeault	Oct 18, 2019 11:03 AM	BK wants this done right ASAP. Can you work on imaging this and trying to get the additional software loaded if we can't get the additional software loaded today just get him the laptop with the basic image	Add Attachment
Megan Thibeault	Oct 18, 2019 11:02 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Tricia Flaherty	Oct 04, 2019 08:41 AM	This is on the Inventory Counter in ITC008, this is for use by him in meetings and secondary to the Desktop PC in his Office W#20160920 He may ask for SAS and Oracle SQL Developer installs that would be sharing software with that station.	Add Attachment