Service Request Ticket - # 74035

Service Request Information

CONTACT Name Larson, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2019 01:12 PM
Department Graduate Studies Phone 88597
Location Email larsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100259[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air, 13-inch, aluminum #Z0GY
Serial No. W803802D9A8 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0077114
TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Oct 07, 2019 09:56 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Oct 07, 2019 09:56 AM 
cant be done. PDR
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Bradley Karkanen Oct 04, 2019 02:11 PM 
This Mac is not supported by Apple and cannot run 
anything newer then 10.11. It must be replaced.
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Katherine Reynoso Oct 04, 2019 01:12 PM 
She also needs it to made a mobile account.
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