Service Request Ticket

Service Request Information

CONTACT	Name	Daugherty, Reina	Date	Oct 04, 2019 02:48 PM
	Department		Phone	88137
	Location		Email	daughertyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190232 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	7GC32X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	7GC32X2	Location	Loaner Shelf
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	8C:04:BA:09:7E:32
	Wireless NIC	DC:FB:48:D2:1C:D4

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Oct 17, 2019 04:01 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Tricia Flaherty	Oct 17, 2019 04:01 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Oct 17, 2019 10:38 AM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Oct 17, 2019 10:38 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Joe Collinsworth	Oct 17, 2019 10:30 AM	**This is an outgoing email** Hi Reina, I need some additional information regarding service request #74039 Description: GFA SETUP: Dell Latitude 5401 W#20190232 & dock for Reina Daughtry to replace W#20130733 to AD207 Your laptop is imaged and ready to be delivered, please let me know when you are in the office and available for me to come set it up for you. Thank you Joe	Add Attachment Public
Joe Collinsworth	Oct 17, 2019 10:00 AM	imaged, installing updates	Add Attachment
Tricia Flaherty	Oct 17, 2019 10:00 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Tricia Flaherty	Oct 04, 2019 02:48 PM	The laptop W#20190232 and WD15 dock W#20181450 are on the Inventory Counter in TIC008 with GFA SETUP form to go to Reina Daugherty in AD207 to replace cpu W#20130733	Add Attachment