Service Request Ticket - # 74040

Service Request Information

CONTACT Name Malloy, Peggy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2019 08:40 AM
Department The Research Institute Phone 88598
Location Email malloyp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150216[Edit Inv] (opens in a new window) Bldg/Room TODD 248
Service Tag 3SPJ662 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. 3SPJ662 Location Peggy Malloy, TRI

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65344;

Wired NIC F8:CA:B8:1D:5E:C2


Wireless NIC 80:00:0B:D1:6F:1E


Bluetooth NIC 80:00:0B:D1:6F:22

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Stephanie Magee Oct 18, 2019 12:24 PM 
Status changed from (1) Pending to (5) Completed
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Stephanie Magee Oct 18, 2019 12:24 PM 
Task reassigned to Service Request Desk.
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Stephanie Magee Oct 18, 2019 12:14 PM 
Task reassigned to UCS Tech.
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Stephanie Magee Oct 18, 2019 12:14 PM 
came in on 10/18
Kat is working on it
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Megan Thibeault Oct 11, 2019 10:23 AM 
Task reassigned to Service Request Desk.
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Megan Thibeault Oct 11, 2019 10:23 AM 
Contact this user to find out when they will be stopping by.
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Stephanie Magee Oct 07, 2019 08:40 AM 
Is coming in on Thursday
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Stephanie Magee Oct 07, 2019 08:40 AM 
****This is an email****
Hi,

 

I left WOU at the end of September and was 
allowed to bring my computer with me because it 
was purchased with federal grant funds. Before 
I left, UCS had it for a couple of days and 
wiped it, but it still has the Sophos antivirus 
software. The new agency I work for uses 
Webroot, but I can't remove Sophos because it 
requires a password to do that.
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