Service Request Ticket

Service Request Information

CONTACT	Name	Ulveland, Dana R.	Date	Oct 07, 2019 11:13 AM
	Department	Education & Leadership	Phone	88039
	Location		Email	ulvelad@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180661 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	SFVFY71YUHV2H	Location	Battery problems pdr
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938; TRANSFER- MAC OS app via VPP Managed distribution to Apple ID for work and home use-- Apple Final Cut Pro v10.2.3 VISA2015005237, & Apple Logic Pro X v10.2.2 VISA2015005360,
	Wireless NIC	38:F9:D3:70:21:A3
	Bluetooth NIC	38:F9:D3:6A:23:77

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 11, 2019 09:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alix Karkanen	Oct 10, 2019 11:03 AM	Picked up at 11	Add Attachment
Bradley Karkanen	Oct 10, 2019 11:02 AM	He just came by to pick it up	Add Attachment
Katherine Reynoso	Oct 10, 2019 09:11 AM	I called him and left a voicemail	Add Attachment
John Rushing	Oct 09, 2019 08:09 AM	The computer is ready, needs admin setup after they login and copier code added. Replacement Dock is with the laptop. The laptop is in the Outbox in ITC 008.	Add Attachment
Savannah Sharp Voss	Oct 08, 2019 01:39 PM	Dana stopped in and would like an email update when you get the chance.	Add Attachment
John Rushing	Oct 08, 2019 10:34 AM	Laptop OS updated, but Dock is not functioning. Need to run JAMF Imaging on it still.	Add Attachment
Stephanie Magee	Oct 07, 2019 11:13 AM	all kinds of funky stuff Please have the SRD text Dana when the laptop is ready OR if it will take till tomorrow 503-302-4601	Add Attachment