Service Request Ticket - # 74046

Service Request Information

CONTACT Name Wenzel, Marcus   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2019 12:10 PM
Department Education & Leadership Phone 89125
Location Email wenzelm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140715[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7PB3F42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also share with 2nd station W#20170840 for Marcuss use only MAR2019 SR#;

Wired NIC 98:90:96:D6:B2:54

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 07, 2019 02:28 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Oct 07, 2019 02:28 PM 
****This is an email****
It worked, Shandelle!  Thank you so much!
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Shandelle Plasker Oct 07, 2019 01:27 PM 
****This is an email****
Hi Marcus,
Since we changed to the new print server 
threesisters you will need to re-enter in your 
copier code for both up and downstairs copiers. 
I have attached a tutorial on how to do this.
Please let me know if you still have issues.
Shandelle
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Natalie Plasker Oct 07, 2019 12:10 PM 
****This is an email****
ello,

I am located in RWEC 258 and have been unable 
to print (upstairs or downstairs) to the 
building printers this term.  They were 
formerly known as Krusty Downstairs/Upstairs, 
but have since been renamed Copier on Three 
Sisters/Downstairs Copier on Three Sisters and 
while I can communicate with them, I cannot 
print to them.  I keep getting error messages 
on the printers.

Might you have any time to come and look at my 
printer settings and see what is wrong with 
them?

Thank you,

Dr. Marcus Wenzel
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