Service Request Ticket - # 74047

Service Request Information

CONTACT Name Camacho, Bertha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2019 12:13 PM
Department The Research Institute Phone 89335
Location Email camachob@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140289[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. 50yxl12 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from P0095344; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop FEB2017
TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Oct 09, 2019 10:32 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Oct 09, 2019 10:32 AM 
she got her computer. all god.
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Peter Puettmann Oct 07, 2019 01:09 PM 
Task reassigned to Peter Puettmann.
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Natalie Plasker Oct 07, 2019 12:13 PM 
****This is an email****
Hello, 
I am sending this email to let you know that 
the loaner computer I have,( DELL 20140289) is 
not working.  
At first it was working very slowly,  as of 
9/29/2019 it has not been working for me.  
It takes a long time to long me in, all day to 
complete an update.  Once  I am in, It telling 
me I have no access to the internet.  

I also have a Mac loaner as well (20160187)  
that I will not take my user /password.  

I have been working off other peoples 
computers. 

Please let me know if you need other 
information.
thank you for your support.
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