Service Request Ticket - # 74055

Service Request Information

CONTACT Name Macias, Emmanuel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2019 02:58 PM
Department VP Student Affairs Phone 88423
Location Email maciase@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181575[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0VQ
Serial No. D25YW0HBJV3X Location John Rushing test iMac

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2018007938

Wired NIC 38:F9:D3:0E:36:52


Wireless NIC 38:F9:D3:B8:E9:68


Bluetooth NIC 38:F9:D3:B8:7D:81

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Oct 08, 2019 08:10 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Oct 08, 2019 08:10 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Oct 08, 2019 08:10 AM 
Looks like it was just an update to 10.15 issue. 
Fixed.
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Alix Karkanen Oct 07, 2019 02:58 PM 
Emmanuel is trying to update his computer, but he 
gets a pop up with a red X, that just says error. 
He says he has never had this problem before.
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