Service Request Ticket

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Service Request Information

CONTACT	Name	Taylor-Winney, Jennifer	Date	Oct 08, 2019 09:03 AM
	Department	Health & Exercise Science	Phone	88923
	Location		Email	taylorj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190235 (opens in a new window)	Bldg/Room	RWEC 233
	Service Tag	6J3QPV2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	6J3QPV2	Location	Jennifer Taylor-Winney, HEXS TT Assoc. Professor
	CPU	Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	38:00:25:FB:50:86
	AUX NIC	C8:F7:50:E4:B7:E6

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Tracking

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Dec 05, 2019 11:34 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Anthony Franklin	Dec 05, 2019 11:30 AM	Set up. Removed old monitor W20071219 and laptop W20131049. Laptop charger was not taken. She will bring it back from home.	Add Attachment
Megan Thibeault	Dec 05, 2019 10:35 AM	Task reassigned to Anthony Franklin.	Add Attachment
Megan Thibeault	Dec 04, 2019 11:20 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Megan Thibeault	Dec 04, 2019 11:20 AM	**This is an email** Thank you for contacting me. I will be in my office Thursday from 10-12 or I can give a tech access on Friday at 12 and they can work while I am in a meeting. Thank you Jen	Add Attachment
Peter Puettmann	Dec 04, 2019 08:15 AM	**This is an outgoing email** Hi Jennifer, We were just following up with you regarding a service request that we have for you. (#74062) Description: GFA SETUP: NEW Del Latitude 7300 PC laptop W#20190235 to replace W#20131049 Youre computer has been imaged and is ready for delivery! When would be a good time for a tech to come by and do that for you? Our hours are M-F, 8am-5pm. Have a good day! --Peter, UCS Tech	Add Attachment Public
Katherine Reynoso	Dec 03, 2019 03:36 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Dec 03, 2019 03:36 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Dec 03, 2019 03:07 PM	Finished and back on the inventory counter.	Add Attachment
Katherine Reynoso	Dec 03, 2019 11:10 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Dec 03, 2019 09:05 AM	Started reimage on the stand-up desk.	Add Attachment
Tricia Flaherty	Nov 19, 2019 11:18 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 19, 2019 11:18 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Tricia Flaherty	Nov 19, 2019 11:09 AM	She wants Dell 7300 laptop I have assigned W#20190235 to go to her to replace W#20131049 LatE6440. I have put this on the inventory counter in ITC008 with GFA setup form. She also has an order #11731 in to get a new dock and a newer 2nd monitor for use with dual displays on the laptop and USB- C/TB dock. She wants laptop as soon as possible so we are not waiting for the monitor and dock to arrive before delivering.	Add Attachment
Tricia Flaherty	Nov 12, 2019 03:27 PM	sent her email with options 11-12-2019	Add Attachment
Megan Thibeault	Oct 23, 2019 02:00 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Megan Thibeault	Oct 23, 2019 02:00 PM	User wants a new station	Add Attachment
Megan Thibeault	Oct 23, 2019 01:58 PM	**This is an email** Megan, I was able to fix the search bar problem. I emailed the tech about it so I am not sure why that is still open. As of today the only thing wrong is it is running a bit slow (already had it re done) and the CD drive face has fallen off. Jen	Add Attachment
Megan Thibeault	Oct 17, 2019 02:18 PM	Left VM	Add Attachment
Megan Thibeault	Oct 10, 2019 07:54 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Oct 09, 2019 03:15 PM	**This is an outgoing email** Hi Jennifer, We were just following up with you regarding a service request that we have for you. (#74062) Description: 10/8 before 11 Missing search bar We missed you yesterday when would be another good time for a tech to come by and check out chrome for you? Thanks, Megan Thibeault	Add Attachment Public
Gino Salazar	Oct 08, 2019 11:25 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Oct 08, 2019 11:19 AM	When we head over there please run extra tests on it, she has been saying her computer is very slow, maybe try diagnostics and we'll go from there	Add Attachment
Gino Salazar	Oct 08, 2019 11:17 AM	It was actually before 11 instead of at 11, I am sending her an email to reschedule for next time she's available	Add Attachment
Gino Salazar	Oct 08, 2019 11:11 AM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Oct 08, 2019 09:03 AM	Jennifer says when she tries to open Chrome she can't see her search bar or tabs. She can close it using task manager, but that still hasn't fixed it. She also says she cannot find her Hdrive.	Add Attachment