Service Request Ticket - # 74063

Service Request Ticket - # 74063

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Service Request Information

CONTACT	Name	Plahn, Ambre	Date	Oct 08, 2019 09:05 AM
	Department	Special Projects	Phone	89763
	Location		Email	plahna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160237 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	3Q6PLC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	3Q6PLC2	Location	PDR pile - drive out
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	28:F1:0E:28:54:F2
	Wireless NIC	40:49:0F:8A:AA:23

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 22, 2019 08:37 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Oct 22, 2019 08:37 AM	Good to go!	Add Attachment
Megan Thibeault	Oct 22, 2019 07:57 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Oct 22, 2019 07:57 AM	**This is an email** Hey Ambre, Did you get a chance to test out your iPad? Thanks,Megan	Add Attachment
Megan Thibeault	Oct 16, 2019 04:13 PM	Revo uninstalled itunes, reinstalled itunes, ran dell and windows updates. User didn't have their iPad with them, I will follow up soon to make sure that everything works like it should.	Add Attachment
Megan Thibeault	Oct 09, 2019 03:07 PM	Reinstalled iTunes, the user wanted me to follow up to make sure it worked once she got her iPad from home. I will follow up later in the week.	Add Attachment
Megan Thibeault	Oct 09, 2019 10:01 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Oct 09, 2019 10:01 AM	In her office until 4:30pm today.	Add Attachment
Megan Thibeault	Oct 09, 2019 08:12 AM	**This is an outgoing email** Hi Ambre, We were just following up with you regarding a service request that we have for you. (#74063) Description: Reinstall Itunes We were wondering what time you would be around today for someone to come by and get iTunes fixed for you. Thanks, Megan Thibeault	Add Attachment Public
Alix Karkanen	Oct 08, 2019 09:05 AM	Ambre had her computer updated this summer, but Itunes was reinstalled incorrectly. She will be around anytime today.	Add Attachment