Service Request Ticket - # 74064

Service Request Information

CONTACT Name Kreskey, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2019 09:38 AM
Department Advancement & Foundation Phone 89451
Location Email Kreskeyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130912[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4428V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4428V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:4F:F4


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing May 27, 2025 04:15 PM
Status changed from (1) Pending to (5) Completed
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John Rushing May 27, 2025 04:15 PM
Last computer was found and Dyllan is replacing it.
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John Rushing Mar 07, 2025 11:15 AM
20130708[Edit Inv] - PDR 2/6/2025
20130862[Edit Inv] - PDR 2/6/2025
20140869[Edit Inv] - on Win 11 non-upgrade list 
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Rowan Vasen Oct 11, 2024 10:47 AM
Task reassigned to John Rushing.
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Rowan Vasen Oct 11, 2024 10:47 AM
maybe someone higher than a student could get a 
response, ill give this to john
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Sam Sevugan Sep 13, 2024 11:36 AM
Contact changed from Emily Swart to Kristen Kreskey.
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Rowan Vasen Sep 13, 2024 11:27 AM
these are the computers, the loaners
#20140869[Edit Inv]
#20130862[Edit Inv]
#20130708[Edit Inv]
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Rowan Vasen Sep 13, 2024 11:27 AM
To sum this up. Due to covid this was never taken 
care of. Since they are loaners, we want the 
computers back but they are still in active use. 
Department heads have been notified, as have 
Nathan, John and David
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Rowan Vasen Sep 13, 2024 10:51 AM
Task reassigned to Rowan Vasen.
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Rowan Vasen Sep 13, 2024 10:51 AM
Status changed from (5) Completed to (1) Pending
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Michael Ellis Mar 23, 2020 11:24 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Michael Ellis Mar 23, 2020 11:24 AM
They will hold as is for now.
Looking at budget to replace 1-2 each year
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Michael Ellis Mar 17, 2020 04:49 PM
Left Kristen message to follow up.
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Michael Ellis Feb 17, 2020 10:05 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Michael Ellis Feb 17, 2020 10:05 AM
Kristen is now in charge of this.
We met last week.  Waiting to hear from they decided.
VDI is not an option.
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Michael Ellis Feb 13, 2020 04:15 PM
meeting scheduled 2/14/20 130pm
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Megan Thibeault Feb 13, 2020 01:24 PM
Task reassigned to Michael Ellis.
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Megan Thibeault Feb 13, 2020 01:24 PM
This is the task that we had a vdi meeting about last week. 
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Joe Collinsworth Feb 03, 2020 12:42 PM
Task reassigned to UCS Tech.
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Joe Collinsworth Feb 03, 2020 09:10 AM
Task reassigned to Joe Collinsworth.
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Reggie Johnson Jan 31, 2020 08:10 AM
Task reassigned to UCS Tech.
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Reggie Johnson Dec 02, 2019 01:59 PM
They have a month to put in a purchase request for 
new computers for the call center.
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Reggie Johnson Dec 02, 2019 01:58 PM
2 more cpu's went down. Now there are 3 loaners in 
this office. I took back 2 desktops, 20130852[Edit Inv], 
20130916[Edit Inv] and swapped with loaners 20140869[Edit Inv], 
20120894[Edit Inv]. updated inventory.
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Reggie Johnson Dec 02, 2019 11:29 AM
Status changed from (5) Completed to (1) Pending
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Reggie Johnson Oct 18, 2019 08:00 AM
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Oct 16, 2019 05:00 PM
returned 20130912[Edit Inv] to COT 213
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Reggie Johnson Oct 16, 2019 03:38 PM
20130912[Edit Inv]
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Reggie Johnson Oct 11, 2019 08:23 AM
29130912 is imaged and setup and ready to go back 
to COT 218. 
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Reggie Johnson Oct 09, 2019 03:58 PM
dropped off loaners and took back 20130912[Edit Inv], 
imaging at my desk.
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Reggie Johnson Oct 09, 2019 11:18 AM
preparing 2 loaners 20141249[Edit Inv], 20150695[Edit Inv]. 
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Megan Thibeault Oct 09, 2019 07:37 AM
Task reassigned to Reggie Johnson.
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Megan Thibeault Oct 09, 2019 07:37 AM
Prep a loaner and get it to them
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Alix Karkanen Oct 08, 2019 09:38 AM
****This is an email****
Hello,

We have another computer down in the Call Center. 
(It was one that didn't need to be replaced by a 
loaner.) It's number is 20130912[Edit Inv]. We'd like 
someone to come and look at it, most likely need 
a loaner. The hard drive is not found. We 
unplugged it and turned it off etc.

My caller report tonight, so if at minimum we 
could get a loaner that would be great. If it's 
possible to have Raiser's Edge on it, that would 
be great.

Thank you!
Emily Swart
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