Service Request Ticket - # 74071

Service Request Information

CONTACT Name Hocker, Madison   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2019 11:09 AM
Department Phone
Location Email aswouviscom@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150683[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RV0B8GG7D Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715, Adobe CC201* subscription Serialized Desktop FEB2017 MOVE to SHARED DEVICE SUM/FALL2019;

Wired NIC 38:C9:86:49:E0:0B


Wireless NIC 28:F0:76:47:F6:F6


Bluetooth NIC 28:F0:76:47:F6:F7

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 06, 2019 03:28 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Megan Thibeault Nov 06, 2019 03:28 PM 
Never heard back from Lisa. Closing this ticket
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Megan Thibeault Oct 15, 2019 12:01 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Oct 15, 2019 12:01 PM 
Lisa is out of the office according to her email response. I will follow up next week as well.
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Megan Thibeault Oct 15, 2019 12:00 PM 
****This is an email****
Hey Lisa,

Not sure if you are the correct person to speak with, please pass this on if its someone else!

We have an SR open under Madison Hocker for W20150683. We have reimaged the machine and done some testing of performance, we don't see anything wrong with it. This station is a standard iMac with 8GB of ram so this station would not do well with video editing. Not sure what this station is used for or what the issues are still since when we test we can't get the machine to freeze. Do you know if students are still having issues with this station?

Thanks,
Megan
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Gino Salazar Oct 15, 2019 10:32 AM 
Task reassigned to Megan Thibeault.
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Gino Salazar Oct 15, 2019 10:32 AM 
We've helped them quite a few times, we have reimaged 
this computer a few times and we have told the users not to 
save so much on their profiles. Whenever I've gone the 
computer doesn't feel slow.
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Tricia Flaherty Oct 09, 2019 09:06 AM 
Please make sure this workstation is using the NEW 
SHARED Device Adobe and not still on older Serialized 
version, I am updating the room location as it still says 
AD302 in inventory
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Katherine Reynoso Oct 08, 2019 02:21 PM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Oct 08, 2019 11:09 AM 
****This is an email****
The marcom computer #20150683[Edit Inv] is working really 
slowly and it completely froze this morning. They 
told me that UCS came to try to make it faster 
over the summer, but it didn't seem to work. 
After noon would be great. It's in TODD 127
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