Service Request Ticket - # 74078

Service Request Information

CONTACT Name Hovey, Katrina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2019 04:51 PM
Department Education & Leadership Phone 88961
Location Email hoveyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161091[Edit Inv] (opens in a new window) Bldg/Room RWEC 119
Service Tag 9HHR2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 9HHR2H2 Location Katrina Hovey, MIA 7/25

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Filemaker Pro 12 Upgrade License from P0085642 (TRANSFERRED FROM W#W#20120658) was Bob Brownbridge JUNE2017;

Wired NIC D4:81:D7:D8:3B:9E


Wireless NIC 00:28:F8:BF:54:28

TECHS Submitted by Savannah Sharp Voss Contact svoss17@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 09, 2019 04:21 PM 
Status changed from (2) Scheduled to (5) Completed
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Shandelle Plasker Oct 09, 2019 04:21 PM 
Her PDF default was set to edge PDF. Changed it to 
Adobe DC and it fixed everything.
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Megan Thibeault Oct 09, 2019 08:00 AM 
Task reassigned to Shandelle Plasker.
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Savannah Sharp Voss Oct 08, 2019 04:51 PM 
Katrina cannot print PDF documents.  It is only 
allowing Word documents to be printed.  She 
said that someone came and helped her last week 
because she was not able to print anything and 
when they tested it with a Word document it 
worked.  It was not tested with a PDF.
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