Service Request Ticket - # 74082

Service Request Ticket - # 74082

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Service Request Information

CONTACT	Name	Goslin, Matthew	Date	Oct 08, 2019 06:04 PM
	Department		Phone
	Location		Email	goslinm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140345 (opens in a new window)	Bldg/Room	NS 110
	Service Tag	C3CJQ22	Description	Dell Precision T7610 with Dual Processor
	Serial No.	C3CJQ22	Location	Matthew's Goslin Station
	CPU	Dual Intel Xeon E5-2620v2( 6core HT, 2.1GHz, 15MB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2013 from P0095883, Adobe Web&Design CCE WIN license StudentTECH, ARCGIS from campus Site License, IDRISI Selva Student Lab Kit from P0095779
	Wired NIC	98:90:96:A1:C2:C2
	Wired NIC	98:90:96:A1:C2:DC

TECHS	Submitted by	Joseph Tavares	Contact	jtavares15@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 17, 2019 07:34 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Oct 17, 2019 07:34 AM	**This is an email** Yes, it worked. Thanks for your help. Sorry for not responding earlier. MG	Add Attachment
Megan Thibeault	Oct 16, 2019 04:13 PM	**This is an outgoing email** Hi Matthew, I need some additional information regarding service request #74082 Description: H: drive mapped to CD port, cant be accessed. Do you see your H:Drive now? Thanks, Megan	Add Attachment Public
Megan Thibeault	Oct 10, 2019 11:25 AM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Oct 10, 2019 11:25 AM	Email sent	Add Attachment
Megan Thibeault	Oct 10, 2019 11:24 AM	Mapped his CD drive to B. He has class so he wasn't able to test. I will follow up with email.	Add Attachment
Megan Thibeault	Oct 10, 2019 08:06 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Oct 09, 2019 08:09 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Joseph Tavares	Oct 08, 2019 06:04 PM	**This is an email** Greetings, I'm an instructor in Earth Sciences w my office in NS110. The computer in NS110 seems to have the H: drive mapped to its CD port. And therefore, I can't seem to access my WOU goslinm H: drive. I'd like to get this fixed so I can access the WOU server that has my personal data folder typically on the H: drive. I'm typically in my office from 1pm-4pm on Tues/Thurs or can let someone in to the office at 9:20 am or 11am on T/R right before I got to teach classes Thanks, MG	Add Attachment