Service Request Ticket

Service Request Information

CONTACT	Name	ONeill, Sean	Date	Oct 09, 2019 10:13 AM
	Department	Library & Media Services	Phone	88818
	Location		Email	oneills@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181219 (opens in a new window)	Bldg/Room	HL 230J
	Service Tag	J2LMDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	J2LMDW2	Location	Alcove Lab
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; This station gets full Adobe CC2015 for WIN from Student LAB license
	Wired NIC	6C:2B:59:E8:04:82

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Paul Lambert	Oct 15, 2019 04:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Paul Lambert	Oct 15, 2019 04:44 PM	faulty patch cable in IDF. Replaced.	Add Attachment
Tom Groves	Oct 10, 2019 10:07 AM	Task reassigned to Paul Lambert.	Add Attachment
Tom Groves	Oct 10, 2019 10:07 AM	Repair or activate the network jack connected to the workstation labeled 20181219. The location is the DMC area on the second floor of Library. Followup with student tech Joe.	Add Attachment
Joe Collinsworth	Oct 10, 2019 10:00 AM	Task reassigned to Tom Groves.	Add Attachment
Joe Collinsworth	Oct 10, 2019 09:59 AM	port 050B174A-F unsure of which jack, either 2, 3, or 4	Add Attachment
Joe Collinsworth	Oct 10, 2019 09:53 AM	I took a look and it's not communicating over ethernet at all, saying the cable is unplugged. Passing this on to Tom so he can check it on his end	Add Attachment
Alix Karkanen	Oct 09, 2019 10:13 AM	**This is an email** PC#20181219 won't connect to the internet. We did a little troubleshooting and think it may be the network jack. NE corner of the second floor. Thanks for your help! -Sean	Add Attachment