Service Request Ticket

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Service Request Information

CONTACT	Name	Grouger, Debra	Date	Oct 09, 2019 11:03 AM
	Department	The Research Institute	Phone	88293
	Location		Email	kenyond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170882 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	1T820N2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	1T820N2	Location	TRI relinquished - on imaging station
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	10:65:30:10:52:74
	Wireless NIC	10:F0:05:EE:E4:54
	Bluetooth NIC	10:F0:05:EE:E4:58

TECHS	Submitted by	Tom Groves	Contact	grovest@wou.edu	88920
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 18, 2019 07:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Dec 18, 2019 07:51 AM	Already on windows 10	Add Attachment
Stephanie Magee	Dec 17, 2019 03:05 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Dec 17, 2019 03:05 PM	Needs to be updated to Windows 10 before returning to Debbie	Add Attachment
Joe Collinsworth	Dec 05, 2019 02:04 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Joe Collinsworth	Dec 05, 2019 02:00 PM	Doesn't need to be reimaged. I'm just reinstalling word and then she'll be good to go	Add Attachment
Joe Collinsworth	Dec 05, 2019 01:57 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Nov 07, 2019 01:50 PM	**This is an outgoing email** Hi Debra, We were just following up with you regarding a service request that we have for you. (#74090) Description: Reimage Computer We were wondering if you still need to get your computer reimaged. Thanks, Megan Thibeault	Add Attachment Public
Katherine Reynoso	Oct 22, 2019 03:11 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Oct 22, 2019 03:11 PM	She will drop of her laptop to get it reimaged. No special software. She knows she has to back everything up to her h. drive.	Add Attachment
Katherine Reynoso	Oct 22, 2019 10:25 AM	Dock ethernet works. It is having issues with windows update, won't load. Also, office 2016 isn't registered.	Add Attachment
Katherine Reynoso	Oct 22, 2019 09:01 AM	Contact changed from Thomas Groves to Debra Kenyon.	Add Attachment
Megan Thibeault	Oct 22, 2019 08:41 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Oct 21, 2019 04:37 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Oct 21, 2019 04:37 PM	Try another dock	Add Attachment
Reggie Johnson	Oct 21, 2019 04:35 PM	Task reassigned to Megan Thibeault.	Add Attachment
Reggie Johnson	Oct 21, 2019 04:35 PM	not sure what to do now.	Add Attachment
Reggie Johnson	Oct 21, 2019 04:34 PM	Tested port and it works. Tested the dock and the network works through the dock. May need to try another dock for the user.	Add Attachment
Reggie Johnson	Oct 18, 2019 03:47 PM	checked port and it work fine. Will need to test the docking station with another laptop	Add Attachment
Megan Thibeault	Oct 17, 2019 02:53 PM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Oct 17, 2019 02:53 PM	Can you check this out.	Add Attachment
Paul Lambert	Oct 17, 2019 09:48 AM	Task reassigned to UCS Tech.	Add Attachment
Paul Lambert	Oct 17, 2019 09:48 AM	Network works fine. Works when plugged directly into laptop, but doesn't seem to work when plugged into dock. Need a tech to check it out.	Add Attachment
Tom Groves	Oct 09, 2019 11:03 AM	Customer has a laptop in Todd 210. Customer noticed all Windows connections appear to be using Wifi, even when Ethernet is plugged in. Verify connected jack is active and on workstation network. ** customer contact Debra Gouger (Kenyon) 8-8293	Add Attachment