Service Request Ticket

Service Request Information

CONTACT	Name	Marroquin, Jaime	Date	Oct 09, 2019 11:08 AM
	Department	Humanities Division	Phone	89250
	Location		Email	marroquinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171238 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	FVFWV1UZHV2H	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552;
	Wireless NIC	88:E9:FE:75:BB:05
	Bluetooth NIC	88:E9:FE:77:70:63

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 10, 2019 11:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Oct 10, 2019 11:57 AM	**This is an email** thanks!	Add Attachment
Megan Thibeault	Oct 09, 2019 02:55 PM	Task reassigned to Shandelle Plasker.	Add Attachment
Megan Thibeault	Oct 09, 2019 01:23 PM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Oct 09, 2019 11:28 AM	He just said to the 'division printer' he didn't mention a copier code?	Add Attachment
Megan Thibeault	Oct 09, 2019 11:22 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Oct 09, 2019 11:22 AM	Copier code entered? Where are they trying to print too?	Add Attachment
Alix Karkanen	Oct 09, 2019 11:08 AM	Jamie says he can't get anything to print. It sounds like he is connected, but nothing ever gets to the printer.	Add Attachment