Service Request Ticket - # 74098

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2019 12:53 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171281[Edit Inv] (opens in a new window) Bldg/Room TERRY 109
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02WVTKEJ1G9 Location editor of the Northwest Passage

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Adobe CC [SHARED DEVICE] license for Student Media from Order#9442 annually renewed in MAY;

Wired NIC 14:20:5E:07:03:D8


Wireless NIC 78:7B:8A:DA:63:A7


Bluetooth NIC 14:20:5E:07:03:D9

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 09, 2020 03:03 PM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Jan 09, 2020 03:03 PM 
Delivered and brought back the loaner.
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Katherine Reynoso Jan 08, 2020 02:40 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Katherine Reynoso Jan 07, 2020 04:27 PM 
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Katherine Reynoso Jan 07, 2020 04:27 PM 
Left another voicemail
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Katherine Reynoso Dec 18, 2019 03:02 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Dec 18, 2019 10:22 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Dec 18, 2019 10:20 AM 
I sent Sage/ Northwest Passage an email on 
availability.
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Katherine Reynoso Dec 18, 2019 10:12 AM 
Looks like it pretty much finished. It just needs 
to update to Mojave.
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Tricia Flaherty Dec 18, 2019 09:31 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Dec 18, 2019 09:31 AM 
opps forgot to move this to TECH queue
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Tricia Flaherty Oct 15, 2019 11:17 AM 
remember to pick up loaner W#20141296[Edit Inv] and if Adobe CC 
[SHARED DEVICE ] was installed on loaner please remove it
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Tricia Flaherty Oct 15, 2019 11:13 AM 
I have assigned W#20171281[Edit Inv] to go to Student Media Terry109 for 
editor of the Northwest Passage to replace W#20140645; This 
NEW desktop will need to have Adobe CC2019 SHARED DEVICE 
installed as the old station was SERIALIZED and they pay for the 
annual license of Adobe CC on this station.  It is on the Inventory 
Counter in ITC008 with IFC Setup Form
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Joe Collinsworth Oct 15, 2019 08:05 AM 
Task reassigned to Tricia Flaherty.
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Joe Collinsworth Oct 15, 2019 08:05 AM 
Sage Kiernan-Sherrow, editor of the Northwest Passage
northwestpassage@wou.edu
89642
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Joe Collinsworth Oct 10, 2019 02:36 PM 
delivered
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Joe Collinsworth Oct 10, 2019 08:06 AM 
20141296[Edit Inv] is the loaner
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Joe Collinsworth Oct 10, 2019 07:59 AM 
Hard drive is bad. Getting a loaner ready
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Megan Thibeault Oct 09, 2019 01:12 PM 
Task reassigned to Joe Collinsworth.
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Megan Thibeault Oct 09, 2019 01:12 PM 
Try and SMC reset-

https://support.apple.com/en-us/HT201295
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Natalie Plasker Oct 09, 2019 12:53 PM 
Sage Kiernan-Sherrow
Terry house 
541-960-2606
Computer turns on, and starts to load, but never loads all the way to bring them to a login screen.
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