Service Request Ticket

Service Request Information

CONTACT	Name	Burcham, Pauline (Tie)	Date	Oct 09, 2019 02:17 PM
	Department	Deaf Studies and Professional Studies	Phone
	Location		Email	burchamt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170687 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	D25W80JWJ1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2018007980(waiting to hear if user or computer assignment);
	Wired NIC	78:7B:8A:C2:F9:C6
	Wireless NIC	A8:BE:27:D4:2F:B4
	Bluetooth NIC	A8:BE:27:D4:2F:B5

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Oct 15, 2019 08:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Oct 15, 2019 08:52 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Bradley Karkanen	Oct 10, 2019 12:52 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Oct 10, 2019 12:52 PM	I went over and started this. I waited for the 1 hour remaining screen to come up. We might want to check in on it in a little bit though.	Add Attachment
Bradley Karkanen	Oct 10, 2019 12:06 PM	I will go over and start this but I am the only one on right now so I am gonna just start it and then come back.	Add Attachment
Bradley Karkanen	Oct 10, 2019 12:06 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Oct 10, 2019 08:23 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Oct 10, 2019 07:54 AM	Task reassigned to Gino Salazar.	Add Attachment
Stephanie Magee	Oct 09, 2019 02:17 PM	RWEC 152 needs mac os update	Add Attachment