Service Request Ticket - # 74103

Service Request Information

CONTACT Name Gallagher, Michelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2019 03:03 PM
Department Behavioral Sciences/ Psychological Sciences Phone 88344
Location Email gallaghm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140298[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag GH7RM22 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. GH7RM22 Location Singh Residence(contact Dave McEvily)

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 from P0095365; software bundled with GT-S80 scanner includes--Epson SCANw/ Easy Photo Fix, EMC Captiva ISIS, ABBYY Fine Reader,Sprint Plus OCR, NewSoft Presto! BizCard,Adobe Acrobat Std v9 WIN ONLY &PaperPortv11 WIN ONLY--from VISA2015004808 SEE T:\1. Drivers\SCANNERS\EPSON\WorkForceProGT-S80

Wired NIC 34:17:EB:D3:36:CA

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Oct 10, 2019 04:38 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Katherine Reynoso Oct 10, 2019 04:38 PM 
Delivered and set up
 Add Attachment
Katherine Reynoso Oct 10, 2019 02:39 PM 
Only Verna Ourada and Eric Cooley got admin 
rights. Kathy Thompson didn't show up on the 
console.
 Add Attachment
Stephanie Magee Oct 09, 2019 03:11 PM 
Task reassigned to Katherine Reynoso.
 Add Attachment
Stephanie Magee Oct 09, 2019 03:09 PM 
Task reassigned to UCS Tech.
 Add Attachment
Stephanie Magee Oct 09, 2019 03:09 PM 
One of the three has vision issues and has bee 
recommended by an ophthalmologist to use a larger 
screen. Are we able to provide a larger loaner 
screen?
 Add Attachment
Megan Thibeault Oct 09, 2019 03:07 PM 
Task reassigned to Katherine Reynoso.
 Add Attachment
Megan Thibeault Oct 09, 2019 03:07 PM 
Can you get this setup in the morning please
 Add Attachment
Stephanie Magee Oct 09, 2019 03:04 PM 
We have 3 NTT's sharing office space in Todd 333.  
The faculty are Verna Ourada, Kathy Thompson and 
Eric Cooley.
Add Attachment
Stephanie Magee Oct 09, 2019 03:03 PM 
Verna Ourada V00363409
Kathy Thompson V00003717
Loaner desktop till they purchase new equipment. 
Megan & Tricia
 Add Attachment