Service Request Ticket - # 74107

Service Request Information

CONTACT Name Harwell, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2019 10:01 AM
Department Natural Science Division Phone 88891
Location Email harwella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140727[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7P93F42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7P93F42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298;

Wired NIC 98:90:96:D6:8B:21

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Oct 11, 2019 08:53 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Oct 11, 2019 08:53 AM 
Fixed.
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Katherine Reynoso Oct 10, 2019 02:43 PM 
****This is an outgoing email****
Hi Amy,

I need some additional information regarding 
service request #74107

Description: Login error

I'm Katherine from UCS. It looks like we received 
a ticket because you've been having trouble 
logging in. If you can contact me with your 
preferred times to reach you at your office to 
take care of this, it would be appreciated. In 
total, it should hopefully only take about 10-15 
minutes.

Thank You,
Katherine Reynoso
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Public
Megan Thibeault Oct 10, 2019 11:30 AM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Oct 10, 2019 10:01 AM 
****This is an email****
Hello,

I cannot login to my computer (see error message 
below). I seem to get this everytime I reboot. 
Please advise. 

Thank you, 

Amy
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20191010_094134.jpg