Service Request Ticket - # 74110

Service Request Information

CONTACT Name Morrison, Alexis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2019 11:10 AM
Department Disability Access Services Phone 88250
Location Email morrisona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20171069[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag CSGHRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSGHRP2 Location Front Desk Area

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; To be transferred from W#20130843: NaturalReader ED Sliver with Spanish and French voices from VISA2011002696; FEB2015 ABBYY FineReader Pro v12 from P0095648 and PDF Transformer from P0058354, MARCH2015 Camtasia Studio WIN v.8.5.0 from VISA2014004415 & TextAloud v3.0.79 WIN from VISA2014004414; Camtasia 2024(remove before reimage)

Wired NIC D8:9E:F3:4B:A9:AA


TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public

Entered by Date Memo
Reggie Johnson Oct 21, 2019 02:14 PM
Status changed from (2) Scheduled to (5) Completed
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Reggie Johnson Oct 21, 2019 02:14 PM
Finished setting up front desk.
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Reggie Johnson Oct 21, 2019 02:14 PM
set up 20171069[Edit Inv] in the cubicle.
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Reggie Johnson Oct 21, 2019 10:08 AM
I've moved their computer station back to the desk 
and set it up. I re-imaged 20171069[Edit Inv] and am setting 
it up now.
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Megan Thibeault Oct 17, 2019 12:26 PM
Task reassigned to Reggie Johnson.
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Megan Thibeault Oct 16, 2019 08:16 AM
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Oct 15, 2019 03:00 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Megan Thibeault Oct 15, 2019 03:00 PM
Thursday evening/ Friday morning. 
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Shandelle Plasker Oct 10, 2019 11:10 AM
They are getting there front desk re-done. 
While this is happening she would like the 
front desk's computer to be re-imaged. I told 
her about backing anything up on the machine 
already.

When this is ready to put back in place they 
would like it to be put in one of the cubicle 
and take the machine thats within that cubicle 
and put that at the front desk.

Front Desk WOU#20171069[Edit Inv] (Re-image)
Moving to front desk:
WOU#20161082[Edit Inv]
WOU#20170532[Edit Inv]

**She is going to call back once Facility 
Services has confirmed the front desk remodel 
date***
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