Service Request Ticket

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Service Request Information

CONTACT	Name	Freymuth, Dirk	Date	Oct 10, 2019 12:44 PM
	Department	Creative Arts/Music	Phone	88874
	Location		Email	freymutd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120828 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Mac Pro Two 2.40GHz 6-Core Intel Xeon #Z0P2
	Serial No.	C07KK07PF4MH	Location	PDr
	CPU	Two 2.4GHz Quad-Core Intel Xeon ¿Westmere¿
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office for MAC 2011 from P0089716, TRANSFER THESE TITLES to W#20160829 SR63375 APR2017: AVID Pro Tools v9 from P0080799 TRANSFERRED from W#20101341 & UPGRADED to Pro Tools 11 from VISA2013003741 SEPT2013, Logic Pro X from Music Licenses P0095256
	Wired NIC	40:6C:8F:BD:32:60
	Wired NIC	40:6C:8F:BD:39:9A
	Wireless NIC	A8:96:A8:F1:F1:1C
	Bluetooth NIC	8C:2D:AA:2C:61:C2

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Nov 27, 2019 09:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Nov 27, 2019 09:43 AM	done	Add Attachment
Peter Puettmann	Nov 06, 2019 08:24 AM	**This is an outgoing email** Hi Dirk, Lets meet in your office together sometime and discuss your computer. What days/times of the week usually work for you? --Peter Description: Computer Struggling/making noise	Add Attachment Public
Peter Puettmann	Nov 04, 2019 08:49 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Alix Karkanen	Oct 24, 2019 11:36 AM	free after three	Add Attachment
Peter Puettmann	Oct 23, 2019 08:08 AM	left VM for availability. want to get a tech to meet him in person to discuss what he wants done.	Add Attachment
Peter Puettmann	Oct 21, 2019 09:41 AM	making some noise, in talks with dirk at the moment	Add Attachment
Katherine Reynoso	Oct 18, 2019 12:02 PM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Oct 18, 2019 11:56 AM	Seems to working just fine. No freezing, no slowness. I did update a few applications, it will need at least 10.13.	Add Attachment
Katherine Reynoso	Oct 17, 2019 10:42 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Oct 17, 2019 10:42 AM	He said he will be out of the office until Wednesday. If the door is not open, Julie can open it. He said he will be logged off.	Add Attachment
Katherine Reynoso	Oct 17, 2019 10:10 AM	**This is an outgoing email** Hi Dirk, I need some additional information regarding service request #74114 Description: 10/10 Computer Struggling I'm Katherine from UCS. We received a ticket about the grinding noise on your computer. If you contact me or our front desk at 503-838-8925, to give us a list of preferred times to come by your office to look at this, it would be appreciated. If it works better, you can stop by our office so we may take a look for it. Thank You, Katherine Reynoso	Add Attachment Public
Savannah Sharp Voss	Oct 10, 2019 12:44 PM	Hi, The computer in my office APSC 233a (20120828), is really struggling. Constant grinding sounds and spinning beach balls. I know it's old, but any help would be great. Thanks, Dirk	Add Attachment