Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 10, 2019 01:08 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110681 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1YDBNS1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	1YDBNS1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007, AssureID7 P0085070
	Wired NIC	18:03:73:17:53:F2

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 10, 2019 02:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Oct 10, 2019 02:03 PM	They hard shutdown the computer. It was solved before I got there.	Add Attachment
Megan Thibeault	Oct 10, 2019 01:17 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Oct 10, 2019 01:17 PM	Not GFA, we can't reimage	Add Attachment
Savannah Sharp Voss	Oct 10, 2019 01:08 PM	The monitor at the WUC Info Desk is completely frozen. The student's name is Kimberly. The WOU ID on the monitor is 20070437. The CPU is #20110681. Contact number is 88261.	Add Attachment