Service Request Ticket

Service Request Information

CONTACT	Name	Lane, Mark	Date	Oct 10, 2019 02:38 PM
	Department	Bookstore	Phone	88664
	Location		Email	lanem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190447 (opens in a new window)	Bldg/Room	WUC WolfStore Customer Service Area
	Service Tag	H1PR9Z2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	H1PR9Z2	Location	Bookstore
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325
	Wired NIC	E4:54:E8:72:11:65

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Oct 23, 2019 09:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Anthony Franklin	Oct 22, 2019 09:13 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Anthony Franklin	Oct 22, 2019 09:13 AM	Equipment delivered. Waiting two weeks for PDR.	Add Attachment
Anthony Franklin	Oct 15, 2019 02:29 PM	**This is an email** Hi Mark, We are ready to deliver your new computer. When will you be available for us to drop it off? We would like you to be present for the delivery. Thanks,	Add Attachment
Anthony Franklin	Oct 15, 2019 02:29 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Oct 15, 2019 02:29 PM	Image finished. Emailed M. Lane to schedule delivery.	Add Attachment
Anthony Franklin	Oct 14, 2019 03:41 PM	Imaging	Add Attachment
Anthony Franklin	Oct 14, 2019 03:40 PM	Task reassigned to Anthony Franklin.	Add Attachment
Tricia Flaherty	Oct 10, 2019 03:32 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 10, 2019 03:12 PM	This equipment is on or under the Inventory counter in ITC008 with a BOOKSTORE REPLACEMENT setup form	Add Attachment
Tricia Flaherty	Oct 10, 2019 02:38 PM	Dell OptiPlex 7060 SFF desktop W#20190447 & monitor W#20190453 to WolfStore Customer Service Area for Mark Lane to replace PC W#20101365 [UCS loaner]	Add Attachment