Service Request Ticket - # 74119

Service Request Information

CONTACT Name Crockett, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2019 02:45 PM
Department Bookstore Phone 88661
Location Email crocketts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190448[Edit Inv] (opens in a new window) Bldg/Room WUC WolfStore Customer Service Area
Service Tag H1QQ9Z2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. H1QQ9Z2 Location Sarah Crockett

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325

Wired NIC E4:54:E8:72:0F:C8

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Oct 22, 2019 11:41 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Anthony Franklin Oct 22, 2019 11:41 AM 
Delivered and set up.
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Anthony Franklin Oct 22, 2019 10:08 AM 
****This is an email****
Hi Sarah,

Your new computer is ready for delivery.  Let me 
know what day/time would work best for you.  For 
this installation, we would like you to be 
present.  

Thanks,
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Anthony Franklin Oct 22, 2019 10:06 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Anthony Franklin Oct 22, 2019 10:06 AM 
Account set up as admin.  Ready to go out.
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Anthony Franklin Oct 16, 2019 04:59 PM 
Imaged.  Needs user added as admin.
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Anthony Franklin Oct 16, 2019 10:48 AM 
Task reassigned to Anthony Franklin.
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Tricia Flaherty Oct 10, 2019 03:33 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 10, 2019 03:12 PM 
This equipment is on or under the Inventory counter in 
ITC008 with a BOOKSTORE REPLACEMENT setup form
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Tricia Flaherty Oct 10, 2019 02:45 PM 
OptiPlex 7060 SFF desktop W#20190448[Edit Inv] & monitor 
W#20190454[Edit Inv] to Sarah Crockett to replace W#20091106[Edit Inv]
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