Service Request Ticket - # 74120

Service Request Information

CONTACT Name Stone, Nichel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2019 02:49 PM
Department Phone
Location Email stonen@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190449[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag H1QR9Z2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. H1QR9Z2 Location Nichel Stone - WolfStore Customer Service Area

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325

Wired NIC E4:54:E8:72:34:EB

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Oct 23, 2019 09:23 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Anthony Franklin Oct 23, 2019 09:23 AM 
Delivered and set up.  Old CPU is waiting 2 weeks for 
PDR.
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Anthony Franklin Oct 22, 2019 04:45 PM 
****This is an email****
I will plan on bringing it out first thing tomorrow 
then.
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Anthony Franklin Oct 22, 2019 04:45 PM 
****This is an email****
Whoohoo!! Anytime tomorrow would be great! I get in 
about 8
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Anthony Franklin Oct 22, 2019 04:45 PM 
****This is an email****
Hi Nichel, 

Your new computer is ready for delivery.  Is there a 
good time for us to bring it down tomorrow?

For this installation, we will need you to be 
present.  

Thanks
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Anthony Franklin Oct 22, 2019 04:45 PM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Anthony Franklin Oct 22, 2019 04:45 PM 
Delivering morning of Wednesday, 10/23
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Anthony Franklin Oct 22, 2019 04:32 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Anthony Franklin Oct 22, 2019 04:32 PM 
Imaged and ready for delivery.  Waiting on contact for 
timing.
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Anthony Franklin Oct 22, 2019 02:45 PM 
Imaging.
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Anthony Franklin Oct 16, 2019 10:47 AM 
Task reassigned to Anthony Franklin.
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Tricia Flaherty Oct 10, 2019 03:33 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 10, 2019 03:12 PM 
This equipment is on or under the Inventory counter in 
ITC008 with a BOOKSTORE REPLACEMENT setup form
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Tricia Flaherty Oct 10, 2019 02:49 PM 
OptiPlex 7060 SFF desktop W#20190449[Edit Inv] & monitor 
W#20190455[Edit Inv] to Nichel Stone, Cashier 1  WolfStore to 
replace W#20091103[Edit Inv]
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