Service Request Ticket - # 74121

Service Request Information

CONTACT Name Pearson, Teresa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2019 02:56 PM
Department Bookstore Phone 88641
Location Email pearsont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190450[Edit Inv] (opens in a new window) Bldg/Room WUC WolfStore Offices
Service Tag H1PS9Z2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. H1PS9Z2 Location Sara Castanon

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325

Wired NIC E4:54:E8:72:10:BC

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Oct 24, 2019 10:35 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Anthony Franklin Oct 24, 2019 10:35 AM 
****This is an email****
Delivered and set up.
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Anthony Franklin Oct 23, 2019 03:01 PM 
****This is an email****
Hi Teresa, 

Your new computer is ready for delivery.  Let me know 
what time works best for you.  For this installation, 
we will need you to be present.  

Thanks,
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Anthony Franklin Oct 23, 2019 03:01 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Anthony Franklin Oct 23, 2019 11:24 AM 
Task reassigned to Anthony Franklin.
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Anthony Franklin Oct 23, 2019 11:24 AM 
Imaging
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Tricia Flaherty Oct 10, 2019 03:33 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 10, 2019 03:12 PM 
This equipment is on or under the Inventory counter in 
ITC008 with a BOOKSTORE REPLACEMENT setup form
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Tricia Flaherty Oct 10, 2019 02:57 PM 
OptiPlex 7060 SFF desktop W#20190450[Edit Inv] & monitor 
W#20190456[Edit Inv] to Teresa Pearson to replace W#20130849[Edit Inv] 
[UCS loaner]
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Tricia Flaherty Oct 10, 2019 02:56 PM 
Task reassigned to Tricia Flaherty.
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