Service Request Ticket

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Service Request Information

CONTACT	Name	Lane, Mark	Date	Oct 10, 2019 03:08 PM
	Department	Bookstore	Phone	88664
	Location		Email	lanem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190451 (opens in a new window)	Bldg/Room	WUC WolfStore Warehouse
	Service Tag	H1QP9Z2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	H1QP9Z2	Location	Shipping
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325
	Wired NIC	E4:54:E8:72:11:E7

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Tracking

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Nov 13, 2019 09:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Anthony Franklin	Nov 13, 2019 09:19 AM	W20190452 and W20190458 are delivered and set up.	Add Attachment
Anthony Franklin	Nov 12, 2019 01:36 PM	W20190452 Imaging	Add Attachment
Anthony Franklin	Nov 12, 2019 01:36 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Anthony Franklin	Oct 29, 2019 02:11 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Anthony Franklin	Oct 29, 2019 02:11 PM	Delivered and set up.	Add Attachment
Anthony Franklin	Oct 28, 2019 03:21 PM	Status changed from (4) On Hold to (6) Ready to Deliver	Add Attachment
Anthony Franklin	Oct 28, 2019 03:21 PM	Adapter cable is in. Ready to set up.	Add Attachment
Anthony Franklin	Oct 24, 2019 04:06 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Anthony Franklin	Oct 24, 2019 04:06 PM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Anthony Franklin	Oct 24, 2019 04:06 PM	Needs a Serial to USB adapter in order to connect to their UPS label printer. On hold until they order that and let us know they're ready for the switch.	Add Attachment
Anthony Franklin	Oct 24, 2019 10:44 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Anthony Franklin	Oct 24, 2019 10:44 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Anthony Franklin	Oct 24, 2019 10:38 AM	**This is an email** Hi Mark, The new computer for the UPS Station is ready for delivery. Let me know when a good time would be for me to set it up. For this installation, I will need someone available to log on to it. Thanks,	Add Attachment
Anthony Franklin	Oct 24, 2019 10:38 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Oct 24, 2019 10:37 AM	Task reassigned to Anthony Franklin.	Add Attachment
Tricia Flaherty	Oct 10, 2019 03:34 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 10, 2019 03:13 PM	This equipment is on or under the Inventory counter in ITC008 with a BOOKSTORE REPLACEMENT setup form	Add Attachment
Tricia Flaherty	Oct 10, 2019 03:08 PM	2 workstations going to Wolfstore Warehouse contact for setup and delivery is Mark Lane Bookstore Manager 1.) OptiPlex 7060 SFF desktops W#20190451 & monitor W#20190457 for UPS Station to replace W#20091109 2.) OptiPlex 7060 SFF desktops W#20190452 & monitor W#20190458 for hipping/Rec'ing Specialist to replace W#20101438 [UCS loaner]	Add Attachment