Service Request Ticket - # 74124

Service Request Information

CONTACT Name Lane, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2019 03:57 PM
Department Bookstore Phone 88664
Location Email lanem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20190459[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag DV892Z2 Description Dell Chromebook 14 3400 non-touch laptop
Serial No. DV892Z2 Location Bookstore

CPU Intel Celeron N4000(2 core, 2.6GHz,4M Cache, 6W)


OS Chrome OS Software Google Chrome Management Console license, ED UCS2019009778;

Wireless NIC 50:E0:85:B1:D5:19


USB Dongle NIC 9C:EB:E8:D3:D5:6C


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Feb 03, 2020 08:00 AM
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 29, 2020 04:13 PM
Delivered Chromebook with bookstore@mail.wou.edu 
setup as a non-email user.
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John Rushing Jan 29, 2020 04:12 PM
Picked up timeclock Win7 computer, Geno put under 
the counter.
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Michael Ellis Jan 28, 2020 04:15 PM
Task reassigned to John Rushing.
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Gino Salazar Jan 15, 2020 12:15 PM
Task reassigned to Michael Ellis.
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Gino Salazar Jan 15, 2020 12:15 PM
Status changed from (4) On Hold to (1) Pending
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Gino Salazar Jan 15, 2020 12:15 PM
Hey Michael, Megan said you were working with them on 
this
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Gino Salazar Jan 07, 2020 09:36 AM
Status changed from (1) Pending to (4) On Hold
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Gino Salazar Jan 02, 2020 09:56 AM
He is contacting telecom about getting the static IP
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Stephanie Magee Dec 31, 2019 02:25 PM
Please chat with megan about this
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Stephanie Magee Dec 31, 2019 02:24 PM
****This is an email****
Thanks Stephanie, appreciated. Apologies: there 
was no original service tag; it was part of the 
process of the purchasing and set up.
The Chromebook IDs are 20190459[Edit Inv], 20190460[Edit Inv]. 
There is a note on of the machines from the 
original tech: 'needs static IP via USB 
ethernet wired adapter, turn off wifi. 
timeclock" 
We already have the usb ethernet adapter.


Thanks,
Mark
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Stephanie Magee Dec 31, 2019 02:24 PM
****This is an email****
Hello,

I'm following up on our Windows 7 replacement 
schedule. We have replaced most of our Win 7 
machines but have two remaining. We purchased 
Chromebooks to replace the machines. UCS was 
working on providing us with a global login for 
the two chromebooks (as they will be used by 
multiple people), but we have not heard back on 
that for around a month.

Thanks,
Mark
Wolfstore
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Katherine Reynoso Nov 08, 2019 09:07 AM
Task reassigned to Gino Salazar.
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Katherine Reynoso Nov 07, 2019 04:18 PM
I delivered and set up and brought back machines 
for 20190461[Edit Inv] and 20190462[Edit Inv]
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Gino Salazar Nov 07, 2019 02:53 PM
Task reassigned to Katherine Reynoso.
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Gino Salazar Nov 06, 2019 12:54 PM
Nevermind all of the mac addresses are already up to date 
on the dongles
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Gino Salazar Nov 05, 2019 11:03 AM
9c:eb:e8:d3:d5:6c is 20190459[Edit Inv]
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Gino Salazar Nov 05, 2019 10:01 AM
These are all done
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Gino Salazar Oct 31, 2019 02:45 PM
and 0461
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Gino Salazar Oct 30, 2019 01:58 PM
I've done 20190462[Edit Inv]
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Stephanie Magee Oct 30, 2019 11:36 AM
Task reassigned to Gino Salazar.
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Tricia Flaherty Oct 11, 2019 10:30 AM
USB not UCS Ethernet adapters
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Tricia Flaherty Oct 11, 2019 10:28 AM
I need to collect all the UCS Ethernet dongle mac 
Addresses before they leave the office
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Tricia Flaherty Oct 10, 2019 03:57 PM
1.) W#20190459[Edit Inv] for Buyback Station, WUC WolfStore Customer Service Area
2.) W#20190460[Edit Inv] for TimeClock Station, WUC WolfStore Customer Service Area
3.) W#20190461[Edit Inv] for register station, WUC WolfStore Registers
4.) W#20190462[Edit Inv] for Mark Lane, WUC WolfStore Offices
These are on the Inventory Counter in ITC008.  
Please show them how to log in and access google apps, vdi, etc., they have also purchase USB to Ethernet Adapters for wired connection, this is 
really important piece for W#20190460[Edit Inv] which will need to have the Ethernet adapter setup with a static IP so that they can use it with TIMECLOCK 
application(it may need to have wifi disabled).  Paul lambert can help with IP setup .
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