Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 11, 2019 10:23 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181029 (opens in a new window)	Bldg/Room	HL 105
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02YL1UDJWF2	Location	Library Loaner
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.14 (Mojave)	Software
	Wired NIC	38:F9:D3:10:2B:45
	Wireless NIC	38:F9:D3:B9:B9:AA
	Bluetooth NIC	38:F9:D3:BE:1C:8A

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 11, 2019 02:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 11, 2019 02:50 PM	I rebooted and then it worked fine	Add Attachment
John Rushing	Oct 11, 2019 11:21 AM	Task reassigned to Gino Salazar.	Add Attachment
John Rushing	Oct 11, 2019 11:21 AM	Geno can you test on your student account.	Add Attachment
Natalie Plasker	Oct 11, 2019 10:23 AM	**This is an email** V00357133 Mary Hillsbery Hello, I am unable to get into photoshop in room 001 itc. Some computers will let me in while others won't. The one I am assigned to will not let me in, giving me an error message. Please let me know ASAP what I can do to help and or when this problem is resolved. Thank you,	Add Attachment