Service Request Ticket - # 74137

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2019 12:16 PM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20190463[Edit Inv] (opens in a new window) Bldg/Room WEL Food Pantry
Service Tag 8QG92Z2 Description Dell Chromebook 14 3400 non-touch laptop
Serial No. 8QG92Z2 Location Food Pantry, order contact Aislinn Addington

CPU Intel Celeron N4000(2 core, 2.6GHz,4M Cache, 6W)


OS Chrome OS Software Google Chrome Management Console license, ED UCS2019009779;

Wireless NIC 50:E0:85:B4:5D:93


USB Dongle NIC 9C:EB:E8:D3:D5:7F


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public

Entered by Date Memo
Anthony Franklin Oct 16, 2019 09:07 AM
Status changed from (2) Scheduled to (5) Completed
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Anthony Franklin Oct 16, 2019 09:07 AM
This has been delivered and set up.
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Anthony Franklin Oct 15, 2019 08:53 AM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Anthony Franklin Oct 15, 2019 08:53 AM
Talked to Aislinn.  Will set up @ 8:15am 10/16.
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Anthony Franklin Oct 14, 2019 02:54 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Anthony Franklin Oct 14, 2019 02:54 PM
****This is an email****
Hi Aislinn, 


When would be a good time for us to come down 
and set up the new food pantry chromebook? For 
this setup, we would like you present.  Let us 
know what works for you!


Thanks,
Anthony
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Shandelle Plasker Oct 14, 2019 12:14 PM
Task reassigned to Anthony Franklin.
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Tricia Flaherty Oct 11, 2019 12:18 PM
****This is an email from Aislinn****Thanks for the update Tricia! 

Yes, I should be the contact for any communication moving forward. Once the Chromebook has been delivered/set up I will return 
the laptop that is currently there to Jackson so that he can return it to USC, as it is checked out in his name. But all communication 
should come to me.

Thank you,
Aislinn
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Tricia Flaherty Oct 11, 2019 12:17 PM
Service Request won't LET ME make Aislinn the CONTACT 
so that is why it has me... stupid bug!
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Tricia Flaherty Oct 11, 2019 12:16 PM
They currently have a loaner Apple laptop W#20091134[Edit Inv] 
checked out by Jackson Stalley that is locked doen in 
the OMA Food Pantry area.  They need to get this NEW 
chromebook set up with UCS Ethernet Adapter and 
locked down in the place of Apple Laptop.  The contact 
for access to OMA is Aislinn Addington.  I have the key to 
the current lock with the laptop as well as an adapter to 
have the new laptops security lock work with the existing 
lock.  I will need to show you how to make the switch on 
the lock.  It might be a good idea to cable tie the USB 
Ethernet adapter and the laptop power supply together 
so that they stay with the laptop.  
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