Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 11, 2019 01:03 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101081 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	SC02FGZS0DHJF	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	Unknown	Software	Microsoft Office for Mac 2011 license from P0080174, Adobe Design Prem CS5 for MAC license from P0080174
	Wired NIC	C8:2A:14:1C:F4:A0
	Wireless NIC	10:9A:DD:A2:9D:D2
	Bluetooth NIC	44:2A:60:D6:31:46

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 15, 2019 01:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 15, 2019 01:54 PM	Got her setup with wifi, she wasn't in but she should be good, if she calls again we'll need her to be there next time	Add Attachment
Megan Thibeault	Oct 15, 2019 10:02 AM	Task reassigned to Gino Salazar.	Add Attachment
Bradley Karkanen	Oct 14, 2019 09:06 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Oct 14, 2019 09:06 AM	I don't work 12*2 Tuesdays	Add Attachment
Natalie Plasker	Oct 11, 2019 01:03 PM	When trying to log in to the computer it is telling her that there are no accounts available.	Add Attachment