Service Request Ticket - # 74141

Service Request Ticket - # 74141

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Service Request Information

CONTACT	Name	Lin, Chien-Chun	Date	Oct 11, 2019 03:55 PM
	Department	Deaf Studies and Professional Studies	Phone	89305
	Location		Email	linc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170141 (opens in a new window)	Bldg/Room	RWEC 141
	Service Tag	F6LHHK2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	F6LHHK2	Location	12/31/2024 gave it to David Kunz
	CPU	Unknown
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	50:9A:4C:53:53:AC

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Nov 12, 2019 08:31 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Bradley Karkanen	Oct 24, 2019 11:32 AM	**This is an outgoing email** Hi Chien-Chun, We were just following up with you regarding a service request that we have for you. (#74141) Description: Upgrade to Windows 10 It should upgrade tonight just leave it on tonight. Thanks, Bradley Karkanen	Add Attachment Public
Bradley Karkanen	Oct 24, 2019 11:31 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Alix Karkanen	Oct 24, 2019 11:29 AM	**This is an email** Hello, Thanks for the reminder. I just backed up everything to H drive. Can it be upgraded tonight or Friday night when I will not be working? Thanks, Chien	Add Attachment
Joseph Tavares	Oct 11, 2019 09:41 PM	**This is an email** Sounds good! I will take some time to back up my files and I’ll let you know when I am ready to have my machine upgraded! Best, Chien	Add Attachment
Bradley Karkanen	Oct 11, 2019 04:07 PM	**This is an outgoing email** Hi Chien-Chun, We were just following up with you regarding a service request that we have for you. (#74141) Description: Upgrade to Windows 10 We can schedule your Windows 7 to 10 upgrade overnight through our management software. Everything happens automatically and will also upgrade you to the latest Office. All you need to do is leave your machine on and it will upgrade between 10pm-5am. This should be near zero downtime. As always we still ask that you backup your files and bookmarks just in case something goes wrong. If you are unsure of how to backup your stuff you can contact the Help Desk at ucshelpdesk@wou.edu or by calling 88925. Thanks, Bradley Karkanen	Add Attachment Public
John Rushing	Oct 11, 2019 03:55 PM	**This is an email** Hello UCS, The desktop (#20170142) in my office is still using Windows 7. I'd like to request to have it upgraded to Windows 10, is there anything I should do to make this request? Thank you, Chien	Add Attachment