Service Request Ticket - # 74154

Service Request Information

CONTACT Name Cannon, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2019 11:11 AM
Department Behavioral Sciences Division Phone 88512
Location Email cannonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150771[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 13-inch w/ Retina Display #Z0QN
Serial No. C02RW1LUFVH6 Location Going to PDR

CPU Intel Core i5(2.7GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education-Office 201* for MAC License from XXXX2015004715,Adobe Acrobat DC (Pro)subscription from XXXX2016005512 serialized desktop AUG2016; TRANSFER TO NEW LAPTOP W#20190529 APR2020 SR75860: ATLAS.ti Educational Single User License (PC & MAC) from vISA2015005438, SPSS v* from Student Tech site license auth codes renews July 1st every year(v24 AUG2017); MAXQDA Plus v12 Single-User ED license VISA201706553 AUG2017 SR64663;

Wireless NIC 98:01:A7:A0:80:87


Bluetooth NIC 98:01:A7:A0:80:88

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Oct 21, 2019 08:23 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Oct 21, 2019 08:23 AM 
went and its all good.
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Shandelle Plasker Oct 14, 2019 03:58 PM 
Task reassigned to Peter Puettmann.
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Shandelle Plasker Oct 14, 2019 03:58 PM 
She called back and said Wednesday at 9 am would 
work best for this.
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Peter Puettmann Oct 14, 2019 12:16 PM 
left VM
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Brittany Franklin Oct 14, 2019 11:11 AM 
Sophos can't completely remove the PUA from W20150771.
Either it just needs a reboot (and Sophos will remove the rest of everything), or you'll have to manually remove the PUA.

Path to PUA:
/Users/cannonm/Downloads/AdobeFlashPlayer-2.dmg

If you have to remove it manually, also clear the trash after doing so.
Then reboot, and run a scan after that.
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